1 to 1 Replacement Guarantee
At Hoppa Babyfood, we are commited to delivering safe, premium-quality products to every family. We carefully inspect every order before it leaves our warehouse to ensure it reaches in an excellent condition.
If you experience any of the following issues, we're happy to offer a 1-to-1 replacement:
- Defective or damaged product
- Incorrect item received (different product or flavour from your order)
- Parcel lost during delivery (subject to courier confirmation)
How to request a replacement
Please contact our customer service within 3 days of receiving your order and provide:
- Your name
- Order Number
- Reason for the replacement request
- Clear photos or videos of the product
Once verified, we will arrange your replacement as quickly as possible.
Important notes:
1. Replacement requests submitted after 3 days of delivery may not be accepted.
2. Products that have been intentionally damaged, misued, or improperly stored are not eligible for replacement.
3. Hoppa Babyfood reserves the right to reject any replacement request deemed unfit, unreasonable, fraudulent, or not in accordance with our replacement policy.